HOW TO SETUP AN ONLINE ACCOUNT
The HRC Total Solutions Participant (Consumer) Portal is available to you 24x7 for you to view the account balances of all your plans, file claims, upload receipt images, view Receipt reminders, ask questions and more! In order to get started using the HRC Total Solutions Participant Portal you must first retrieve your username and create a password for your account.
From the Participant Portal login page please click on "Create your new username and password" in order to start the account setup process. Please note, that if you have successfully logged into the HRC Total Solutions Participant Portal in the past you will need to follow the "I forgot my username" or "I forgot my password" process in order to retrieve your username and password.
The next step in the new account setup process is to enter your First Name, Last Name, Zip Code, and SSN. This information must be entered as your employer would have provided it to HRC Total Solutions when you were enrolled in your benefit plans.
The next step for creating an online account is to populate the answers for 5 of your security questions. The security questions are required if you need to obtain your usename via the Participant portal login page.
Once you have successfully provided the required user identification information your Username will be displayed and you can now create your first password. Your username is generated by HRC Total Solutions and cannot be changed during the setup process. Please note the following account policies as they pertain to your online account access.
Password Length: Password must have a minimum of 6 characters.
Password History: Password must not be one of your last 12 passwords.
Username and password is case sensitive.
Answers to security questions are case sensitive.
Password Age: Passwords must be changed every 180 days.
Please review your account profile to ensure the information provided is accurate. An email address is particularly helpful for updates, changes, and enhancements to plans and systems administered by HRCTS.