Common Login Problems

Here are some potential reasons why you may be unable to log into your account.

  1.     Password Length: Password must have a minimum of 6 characters.
  2.     Password History: Password must not be one of your last 12 passwords.
  3.     Passwords are case sensitive.
  4.     Answers to security questions are case sensitive.
  5.     Password Age: Passwords must be changed every 180 days.

Forgot your Username or Password?

  1. If you forgot your username or password, select either the “Forgot Password?" or "Forgot Username?” link on the Participant Portal
  2. Enter your First Name, Last Name, Zip Code, and Social Security Number.
  3. Answer three security questions from the list provided and click submit.
  4. Your current username will be displayed and you will be able to assign a new password at this point.
  5. If you continue to have issues changing your password or logging into your account, please contact our customer service team.
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